Terms And Conditions

Terms and Conditions

This page contains the Terms & Conditions on which we, Capri Home, sell any of the products listed on our website. These Terms & Conditions apply only if you are a consumer. Trade customers are subject to our trade Terms & Conditions which can be accessed by calling us.

You should understand that by ordering any of our products, you agree to be bound by these Terms & Conditions. Please understand that if you refuse to accept these Terms & Conditions, you will not be able to order any products from our site.

General 
*. These Terms & Conditions apply to all orders placed online . By placing an order with Capri Home you are accepting to abide by these conditions. Please read them carefully and contact our customer service team if you have any questions.

*.If you do not wish to comply with these Terms & Conditions, you should not place an order and enter into a contract with Capri Home.

*.Please note that these Terms & Conditions do not affect your statutory rights.

Orders and Contracts 
*.By placing an order through our site, you warrant that you are legally capable of entering into binding contracts.

*.All orders are subject to acceptance. All details supplied to Capri Home must be true and accurate. If we accept the order, we enter into a contract with you.

*.If there are any problems with your order we aim to contact you as soon as possible.

*.All images displayed are indications of the product; some items may have small variations in ticking and colour, usually as a result of different screen resolutions.

*.If you have difficulty placing an order, please contact our sales team who will assist you.

Errors 
*.In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order prior to a contract being made

*.If there are any errors in the product information displayed on our website, they will be rectified as soon as possible.

Price and Payment 
*.Prices displayed on our website are the prices you see displayed is the price you pay. The shipping charges, if such exist, will be notified accordingly

*.We do not offer any VAT returns or VAT refunds.

*.The total price payable for all items ordered and the delivery charge (if any) will be debited from the bank account provided by you when you place the order. If we don’t accept the order , we will refund you the total amount you paid.

*.We can only accept payments from UK-registered bank accounts.

*.We accept most major credit/debit cards (Visa (including Visa Electron and Visa Debit), MasterCard, Maestro, American Express, JCB, MasterPass and Amex) and payments made through PayPal.

*.When you are paying by card, all billing information given must match that held by the bank that has issued this card. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will be processed once the payment has been authorised and we have accepted the order .

Goods Availability 
*.All products and services are subject to availability and may be withdrawn at any time.

*.Any goods that we are unable to supply will be refunded in full or the money can be used for an alternative product on our website.

 

Deliveries 
*.Delivery days and time – We offer working day delivery (Monday – Friday) delivery on all orders. Saturday and Sunday deliveries are available but totally depend on the couriers . We do not dispatch on Bank Holidays and we don’t dispatch on weekends.

*.All standard deliveries may take place anytime of the day, with a one-man service, to the first accessible front door on the ground floor of the property. The delivery is to this door of the property, unless otherwise confirmed by Capri Home in writing. The driver does not have to take items up steps to get to this door and does not have to take any items into your property. Taking items into the property by the driver is not covered by the courier insurance. If the driver assists you with that, it is solely at their discretion and at your own risk.

Please note that we at Capri Home have no control of when the couriers will arrive.

*.If you have any special delivery requirements, please inform us prior to placing your order so that we can advise if we will be able to meet them.

*.With larger items the driver may require some assistance to offload the items.

*.Please note that the driver may call before turning up for delivery but this cannot be guaranteed.

*.Please check your products (including the packaging and all parts) carefully upon delivery. If a product is damaged or incorrect, please refuse it, sign for it on the delivery sheet as ‘damaged’ or ‘wrong item sent’ and send it back with the driver. Inform our customer service team within 24 hours of the delivery attempt. If you don’t refuse the product and don’t sign for it as ‘damaged’ or ‘wrong item sent’, we are not responsible for any subsequent requests or claims.

*.If any boxes are missing from the delivery then please record with the courier how many are missing, accept the boxes that are present and then contact us via email or phone within 24 hours stating which ones are missing. Once we have confirmed which items are missing we will arrange to have them sent to you as soon as possible.

*.If there are parts or pieces missing in the boxes you have accepted then give us a call or email us within 14 days and we will send the parts to you with no extra charge. When you contact us, state to us the part numbers of the exact pieces missing (you will find these part numbers in the assembly manual sent with the product) so we can deliver the parts that you want very quickly.

If replacing a part will not suffice and you find your goods to be faulty, damaged or incorrect then please refuse the items, sign for them as ‘damaged’ or ‘wrong item sent’ with the driver and contact Customer Services within 24 hours. If you have already accepted the boxes and find parts to be missing or damaged then you will need to contact us via email with accompanying photos showcasing how the parts are damaged.

*.If you have any special delivery date and time requirements, please inform us prior to placing your order so that we can advise if we will be able to meet them.

*. Capri Home are not responsible for any loss of earnings etc. on the occasions when you were waiting for your order but we will always do our best to get your goods to you as soon as possible.

*. Capri Home advise that existing bed frames are not dismantled or disposed of until all deliveries have been checked and all parts are present to be able to build the bed frame.

*.Delivery destinations – We deliver throughout the UK , We do not deliver to any other areas.

*.Please ensure that your property is directly accessible to a delivery vehicle which is approximately the size of a 7.5 tonne vehicle. If you require a smaller vehicle for delivery, we can arrange it but you must let us know as soon as you place your order.

If there is no direct access for the delivery drivers, or the access is restricted for parking, the delivery may not be made and you wouldn’t be refunded the delivery charges (if such were paid) and may be charged a return fee.

*. Capri Home are not responsible for any losses arising from incomplete or damaged deliveries, or for any losses or damages caused by the courier companies and their drivers.

*.Orders may be split and delivered on different days or times due to the nature of the products and their stock.

*.If you make use of a courier’s Joiner/Handyman to assemble your items, Capri Home does not take responsibility for them. It is their responsibility and your own for how your items are handled after the delivery is accepted.

Failed Delivery Attempts 
*.Please do not dispose of your existing items which you wish to replace with our products and keep them in fit-for-purpose condition. You can dispose of them once you have received, checked and assembled your new product(s) and you are fully satisfied with them.

There are rare occasions when we may not be able to make the delivery on the advised date.

*.Although at Capri Home we always strive to deliver within the advised dates and times, we do occasionally come up against problems that can make this impossible. In the event that we are unable to make the delivery on the advised date, we will contact you as soon as possible to inform you and make alternative arrangements. Please be aware that when we use third-party courier companies we are not always able to control the delivery process and have to rely on the information that we are given by them. Please be patient and we will do our best to assist you.

*.If you have supplied incorrect delivery details, we will do our best to get your items to you as soon as possible (once we have the correct information). This may cause delays to the delivery and incur additional charges.

*.You don’t have to accept the delivery in person. Anybody can take the delivery on your behalf as long as they accept liability for checking that there are no missing, wrong of damaged items sent and for accepting the delivery.

*.If no one can take the delivery on your behalf on the advised date, please contact us as soon as possible so that we can make further arrangements. It may be possible that the courier company leave the item(s) at a safe location in your premises (a garage, a shed, etc.) or with one of your neighbours. Please note that if you do choose to leave a delivery at a ‘safe location’ or with one of your neighbours then you do so at your own risk and Capri Home cannot assume responsibility in the event of missing boxes or damaged pieces.

*.If you miss the delivery, please contact us as soon as possible so that we can arrange another delivery date for you. If we have specifically agreed with you the delivery date, on which you miss the delivery, there may be a charge for us to redeliver.

*.Please note that we are not responsible for any losses arising from late or failed deliveries.

Risk 
*.We recommend that there is a responsible adult to take delivery of any goods, check them and sign for them. If you require the goods to be left without a signature, Capri Home will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk. We do not recommend that your goods are left outside, due to danger of weather damage or theft.

*.Once delivery has been made it is the customer’s responsibility to take reasonable care of the items.

Faulty Items 
*.Should a fault develop with your item we will deal with your complaint in accordance with our Manufacturer's Guarantee Terms & Conditions and in conformity with your rights under the Consumer Rights Act 2015.

All suspected manufacturing faults should be reported to us in writing within 30 days from the date of delivery. If the product is covered by our Manufacturer's Guarantee, we will arrange to send you a replacement of the damaged part(s) or at our sole discretion a full replacement may be sent. The option to receive a refund for the price of the faulty product may be applicable, dependent on our Manufacturer's Guarantee.

*.In regards to replacing spare parts, the customer is responsible for disposing of any faulty parts (unless otherwise stated).

*.Cancellations – You can cancel your order free of charge if you request the cancellation in writing within 24 hours of the purchase.

*.All time frames and other Terms & Conditions mentioned are in accordance with the Consumer Rights Act 2015.*.Goods that arrive flat packed cannot be returned via collection without the original packaging.